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TERMS AND CONDITIONS
Our terms and conditions are as follows:
1. Order once placed cannot be cancelled as it is booked with suppliers and couriers.
2. Every effort shall be made to deliver exactly the same product as ordered. However, at times it may not be possible due to reasons beyond our control, such as non-availability in a certain region/city or the seasonal constraints.
3. The Pictures are for guidance purpose, We cover more than 660 Cities of Pakistan and every city has their own way of presentation, whether its cakes, flowers or fruit basket and it is Impossible to post pictures of all cities products on catalogue/website, so the actual product may differ from the Picture, However we fully guarantee the quality and quantity of the product mentioned on our catalogue/website.
4 We reserve the right to offer substitute products for equal or greater value, in case of unavailability, These include roses to mix flowers, cake flavors, leather items, perfumes, all sweets and items in food basket.
5 Customer can give special instruction as a request in order form regarding delivery timings, cake flavors, cake messages, fruits choices etc, however we do not guarantee to fulfill request(s) and no refund or cancellation is possible if request are not fulfilled.
6 We offer same day delivery service in Karachi, Lahore, Islamabad, Rawalpindi, Gujranwala, Faisalabad, Multan, Hyderabad, Peshawar, Sukkur, Quetta, Gujrat, Jhelum, Wah Cantt, Sialkot, Abbotabad, Sargodha, Ismail Khan and Dina,, All orders placed before 2 PM Pakistan standard time can be delivered same day in above cities. For all other cities 24 to 48/72 hours are required for delivery.
7 In event of supply difficulty, we reserve the full rights to replace flower colors and cake flavors.
8 We use one of the best suppliers available in the country. However If you are unsatisfied with the quality of our items, please contact us with your order number and complaint within 2 days after delivery for replacement instructions. We do not offer refund, only replacement will be offered in such case, the product should be in its original unused form for return. Our customer service department will investigate the complaint. We do not entertain any complaints for food meals and dunkins donuts as these products cannot be tasted before delivery nor they offer any replacement to customers.
9 We can never predict what awaits us, traffic jams, suppliers items not ready for delivery, law and order issues, rainy weather, we unfortunately can’t guarantee delivery times, we will try our best to deliver within office hours though.
10 it is the customer’s responsibility to ensure all delivery addresses/details for the recipient given are correct, expressions cannot accept any responsibility given costs for non-delivery to the intended recipient of losses in such circumstances. Any order that goes into pending for reason of incorrect address, phone number not-responding, and consignee not available will be considered as closed case.
11 Orders once booked will not be refunded for Pakistan/Abroad deliveries.